I have worked on and completed the following projects using BMC Remedy ARS and Remedy ITSM Suite:

Client: Government institution
Project: Atrium CMDB project.
  • BMC Remedy ITSM 8.1.01 installation and configuration (LDAP authentication, Foundation Data configuration with Data Management tool)
  • Atrium Integrator (Pentaho) - automatic user load from LDAP into Remedy ITSM (People form)
  • BMC Change Management 8.1.01 - change process configuration and documentation, approvals configuration
  • BMC Service Request Management 8.1.01 - service requests configuration, advanced interface forms development

Client: Government institution
Project: Remedy ITSM implementation.
  • BMC Remedy ITSM 7.1 administration, configuration and support (Incident and Problem Management, Asset Management, Change Management, Service Level Management, Service Request Management, CMDB)
  • BMC Remedy ITSM - loading incidents from Excel into Incident Management using Perl scripts and Remedy API
  • BMC Remedy ITSM 7.6.03 installation and configuration (CMDB population, Product Catalog, Software License Management)
  • BMC Remedy ITSM 7.6.03 to 8.1.00 migration

Client: Telecom company
Project: Managing communications services for customers across 28 European countries using Remedy ITSM.
  • IT architecture of customized system based on BMC Remedy ITSM
  • Managing an international team of BMC Remedy developers
  • Remedy ARS - developed application for data migration from Excel to custom forms (using Remedy workflow, Perl scripts and Remedy API)

Client: Pharmaceutical company
Project: ITSM project.
  • Development of interfaces between BMC Remedy ITSM and other systems